Returns & Exchanges Policy

At Jervis Family Store, we want you to be completely satisfied with your home decor and furniture; if an item doesn't fit your space, you can return it within 30 days of delivery. Please ensure all items are in their original packaging and unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or email our support team with your order number to start the return process.

• 2.
  Pack with Care

  Securely place the items back in their original boxes, ensuring all protective padding is included to prevent damage during transit.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.