Frequently Asked Questions
Everything you need to know about shopping for your home at Jervis Family Store.
What is the typical shipping timeframe for furniture and home decor?
Most items are processed within 2-3 business days. Standard shipping for home decor typically takes 5-7 business days, while larger furniture pieces may require 10-14 business days via our white-glove delivery partners.
Do you offer a warranty on your home products?
Yes, all Jervis Family Store furniture comes with a one-year limited warranty covering manufacturing defects. Specific items may carry extended manufacturer warranties as noted on the product page.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return policy for most items in their original packaging. Please note that return shipping fees may apply, and items must be in unassembled, like-new condition.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal. For large freight deliveries, the carrier will contact you directly to schedule a delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm to help you build your dream home now and pay later.
Are the colors shown on the website accurate?
We strive to display product colors as accurately as possible. However, due to professional studio lighting and variations in monitor settings, slight color differences may occur between the screen and the physical product.